Sports / Slots
This page sets out how 88bet collects, uses and stores the details you give us when you open an account and move between the sportsbook, the slots lobby and the live tables. Read it once and you will know which records we keep, who can see them, and how to ask us to change something.
One honest line before the rest: how much of this policy applies to you depends on where you live and what your local law allows. We run 88bet for Bangladesh, and access to the account area, the wallet and the game lobby is always subject to eligible regions and the rules that apply there. What sits behind that? The details you hand over at registration — your name, contact number, date of birth and the payment rail you pick — are records we are responsible for. When you add funds through bKash, Nagad, Rocket or Upay, or send a Bank Transfer, the reference attached to that movement becomes part of your account history. We keep it because we need a clear trail if you ever question a deposit, a withdrawal or a session. Nothing here overrides your local law. If a rule in your region gives you a stronger right — to see your records, to have them corrected, or to have them removed — that rule wins over anything written on this page. Where local law is silent, we follow the practice described here. We do not sell your details. Partner services that help us run the site, such as payment processing or hosting, see only what they need for that job. If that ever changes, this page and your account area will say so.
Your account is the line that matters. Everything you do after signing in — checking your wallet, opening Live Cricket Bet or Slot Kingsway, reading a cricket market — happens under this policy, because we are the ones holding those records. Transactions sit inside it too. When money enters or leaves your wallet through a local rail, the reference, the amount and the date are ours to keep and yours to ask about. That trail exists so a disagreement about a deposit or a withdrawal can be settled. What falls outside? Anything you reach by leaving us. Follow a link to a studio page or a payment provider's app and their rules cover you there, not ours. We cannot change how another company handles your details. Site content is the grey area. Odds, game listings and lobby screens change as the catalogue updates, and those changes are not personal records. They sit outside the choices this policy gives you — though your account history around them does not.
Everything you do after signing in sits inside this policy: your profile, your sign-in history and the sessions you run on 88bet from a phone or a desktop browser. We are the ones holding those records, and the ones you would come to if something looked wrong.
Deposits and withdrawals through a local payment rail are covered. The amount, the reference and the date stay attached to your account so a deposit or withdrawal query can actually be settled. bKash, Nagad, Rocket, Upay and Bank Transfer movements all fall into this group.
Odds screens, game listings and lobby layout shift as the catalogue updates, and those changes are not personal records. They sit outside the choices this policy gives you. What does not sit outside it is your account history around the games you opened.
Follow a link away from us — a studio page, a payment provider's app, an outside news site — and their rules apply there instead. We cannot change how another company handles your details, and we do not control what they record about you.
You are not stuck with whatever we hold. If you want to see the details on your account, the account area shows your profile and your wallet history after you sign in — name, contact number and the movements you have made. Spotted something wrong? Correct it yourself where the field is editable, and ask us where it is not. A misspelled name or an old phone number causes real trouble at withdrawal time, so fix it before you need it. Raising a question is straightforward. Tell us which record you mean, add the account reference, and send it through a published route. Vague messages slow everything down; a clear one gets looked at properly. You can also ask for a copy of what we hold about you, or ask us to delete what we are not required to keep. Some records have to stay — transaction history, for example — because local rules expect us to be able to show it.
Sign in and the account area shows your profile and your wallet activity. For a fuller copy of the records behind those screens, send a written request through a published support route and we will answer it under the rules that apply where you live.
Misspelled names and old phone numbers cause real trouble at withdrawal time. Fix what your profile lets you edit yourself, and ask us for the rest. Send the account reference with the request so we can match it to the right file.
Not sure whether a record is right? Say which one, add the date and the wallet movement if there is one, and send it through the support entry in your account area. Specific questions get answered; vague ones tend to bounce back.
You can ask us to delete details we are not required to keep. Transaction and wallet history usually has to stay, because local rules expect us to be able to show it. Any deletion right you hold also depends on the law where you live.
Questions about this policy travel the same routes as any other account question, and there are a few fixed ones. The account area comes first. Sign in and the support entry there lets you describe the issue and attach the account reference we need to find your records. Use it for anything tied to your profile, a wallet movement or a request to see the details we hold. Prefer writing it out? The contact form published on the site reaches the same team. Mention privacy in the message so it goes to the right place instead of sitting in a general queue. Anything that needs a formal record — a request for a copy of your details, or a correction you cannot make yourself — is better in writing than in a quick message. A written request also gives you a dated trail of what you asked and when, which helps if the matter takes a while to settle.
Sign in and open the support entry in your account area. This is the route for anything tied to your profile, a wallet movement or a request to see the records we hold about you. Quote your account reference so the team can find the right file quickly.
If you would rather write it out, the contact form published on the site reaches the same team. Mention privacy in the message so it is directed correctly, and include the account reference. Keep the description specific — which record, which date, which wallet movement.
For a formal request — a copy of your records, or a correction you cannot make yourself — put it in writing through a published route. A written request gives you a dated trail of what you asked and when, which helps if the matter takes a while to settle.
Records only work if they are looked after. We store account details on systems with access limited to the teams that need them, and we keep wallet history separate from the parts of your profile that only you edit. Cookies do most of the quiet work. A sign-in cookie keeps you logged in while you move between the sportsbook and a slot room; others help the page load properly on a phone browser. You can clear or block them in your browser settings, though signing in usually needs the first type. Security on your side matters as much as ours. Your password is yours alone — we will never ask for it in a chat message, and neither should anyone else. If you think someone else has your login, change it from the account area and tell us the same day. Retention follows need, not habit. We keep what a transaction, a support thread or a legal duty requires, and we remove the rest when the reason for holding it has passed.
Account details sit on systems with access limited to the teams that need them for support, payment checks and site operation. Wallet history is stored separately from the parts of your profile you edit yourself. Partner services see only what their own job requires, nothing more.
A sign-in cookie keeps you logged in while you move between a slot room and the sportsbook on the same device. Others help pages load properly in a phone browser. You can clear or block them in your browser settings, though signing in usually needs the first type.
Your password is yours alone. We will never ask for it in a chat message, and neither should anyone contacting you. If you think someone else has your login, change the password from your account area and tell us the same day.
We keep records while there is a reason: a transaction, an open support thread, a duty under local law. Once that reason passes, the record goes. Questions about what we still hold go through the support entry in your account area.
The questions that reach us about privacy come down to three things: what we hold, who sees it and how to change it. This section answers them in the order they usually come up. A quick word on how we answer. We describe what happens on your own account rather than reciting rules at you, so when a question below mentions your wallet, your profile or a cookie, it means the one attached to your sign-in. Where a point touches local law, we say so plainly instead of guessing for you. Two honest limits. First, nothing here replaces your local law — where a rule in your region gives you a stronger position, it wins. Second, if you need a written answer for your own records, use the support routes above and keep the reply. A dated message trail is more useful than a memory of a chat.
Your registration details such as name, contact number and date of birth, plus your wallet history, support threads and the basic device and browser details used to keep a session working. Payment references from bKash, Nagad, Rocket, Upay or Bank Transfer form part of that record.
Yes. Sign in and the account area shows your profile and your wallet activity. For a fuller copy of the records behind those screens, send a written request through a published support route and we will respond under the rules that apply in your region.
Only with services that make the site work — payment processing, hosting and similar partners — and only the parts they need for that job. We do not sell your details. If we ever add a new category of partner, this page and the account area will say so.
A sign-in cookie keeps you logged in while you move between the sportsbook and the game lobby on the same device. Block or clear cookies in your browser and you will usually have to sign in again. Other cookies help pages load correctly on a phone.
Ask us through a published support route and we will remove what we are not required to keep. Transaction and wallet records usually have to stay, because we need to be able to show them. Availability of any deletion right also depends on your local law.
Use the support entry in your account area, or the contact form published on the site, and quote your account reference. Editable fields in your profile you can correct yourself. Anything you cannot edit, we update from our side once you send the request.